Email protection

why does bitdefender highlights the legitimate emails from google ? this email was a reaction of my act so how it is dangerous ?

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Petersl

https://community.bitdefender.com/en/discussion/105249/email-protection

Hi @Rock.87

This might be a false positive, best to report it to bitdefender: https://www.bitdefender.com/en-us/business/submit

Alexandru_BD

Definitely a false positive in my opinion.

Rock.87

Hi there !
thx for the in time answer, but the link you shared is not for the bitdefender total security, would u like to share the domestic user's website link ?

Rock.87

Indeed, emails play a vital role in our digital lives, and I believe they deserve more careful consideration. It would be great to see Bitdefender place stronger focus and effort on this area.

Alexandru_BD

I completely agree that email security is a crucial part of protecting our digital lives. Especially considering that most phishing and social engineering attacks arrive by email. However, I'm not entirely sure what you mean here, regarding a stronger focus in this area?

Bitdefender already integrates several layers of protection specifically designed to safeguard your email experience. For example, Web Protection blocks phishing links and malicious websites that may be delivered via email. Then there's the Antispam module that filters unwanted and potentially harmful emails and this can be tweaked as per the user's requirements. And last but not least, the module we are discussing here, Email Protection that actively scans email traffic to detect and stop threats such as infected attachments or suspicious links before they reach you.

I think these features combined provide strong, real-time defense against a wide range of email-based attacks, and stand proof that email security is indeed a priority at Bitdefender, it's always been like this. That said, false positives can obviously happen and the development teams continuously evaluate ways to enhance these email security technologies, and users' feedback helps us refine our focus even further.

Regards

Petersl

Hi @Rock.87

I think this is the link you're looking for: https://www.bitdefender.com/consumer/support/answer/29358/

Rock.87

Thx for the detailed answer , i need to highlight some important things here:

bitdefender should improve it's ability to avoid false positive in emails as it has been highlighting mails from google as malicious mail for months, do not know those mails are fake or genuine.
i received an from malwarebytes ( news letter ) , bitdefender highlighted the email as suspicious , but i could not get the highlight cuz i opened it by tapping on the notification on the android as it was sent by a trusted sender , there were several topics and links regarding security articles in that email, i clicked one and it drove me to the suspicious website where something tried to auto download on my system, Bitdefender was unable to detect or stop that activity.

The Bitdefender Mail Protection system effectively identifies and flags suspicious emails. However, the current implementation places the burden of action on the user after the flag is raised. A critical gap exists between this warning and the final user interaction, where accidental clicks on malicious links can still occur.
2. Requested Enhancement: Multi-Layer Proactive Defense
We propose the system be enhanced to actively neutralize threats within flagged emails, rather than just identifying them. This should function as a multi-layered defense:
Layer 1: In-Email Threat Highlighting & Analysis
For any email flagged as suspicious, the system should perform a granular analysis of all embedded URLs. Identified malicious links should be visually highlighted or obscured within the email body to provide a clear, immediate warning to the user.Layer 2: Preemptive Link Blocking with User Notification
If a user attempts to click a identified malicious link, the system must proactively block the connection. This action should be coupled with a clear, non-by-passable pop-up alert that explains the blocked threat and the reason for the block.Layer 3: Platform-Specific Hardening for Android
This proactive blocking and alerting is particularly critical on the Android platform. Due to the condensed interface and frequent lack of a secure email preview pane, users are more likely to open emails and click links inadvertently. The implementation must ensure that the pop-up alert is a system-level notification on Android, preventing accidental dismissal and ensuring the user is unequivocally informed of the threat.
3. Business Justification & User Benefit:
This enhancement would transform the Mail Protection system from a passive warning system into an active security shield. It provides a critical "auto-pilot" layer of defense that directly protects users from their own mistakes, significantly reducing the risk of successful phishing attacks, credential theft, and malware infection especially on mobile devices where user error is most prevalent.