E-mail protection

Hi y'all!

I received the message that e-mail protection was turned off, so I followed the message's advice and opened the BitDefender App on my android, only to find that e-mail protection is nowhere to be found. Same on the BitDefender Central page on my pc.

FYI I have the Total Security pack with Premium VPN.

Thanks a lot in advance for your guidance!

Walter

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Gjoksi

Hello.

Email Protection is a premium feature that comes with the following subscription plans:

More info can be found here:

https://www.bitdefender.com/consumer/support/answer/91168/

And it should be located here:

The screenshot is taken on Bitdefender Total Security for Windows, which is part of the Premium Security subscription.

Regards.

kunnewa

Oops! It's the Premium Security pack, not the Total one.

Gjoksi

Hello again.

In that case, do the steps below.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Regards.