I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
Hello. You can stop the auto-renewal for the Bitdefender subscription, by following these steps: https://www.bitdefender.com/consumer/support/answer/29081/ Finally, to get a refund, just follow the steps from this article: https://www.bitdefender.com/consumer/support/answer/7217/ You may obtain a refund within 30 days of your initial purchase or of the automatic renewal date. Regards.
Hello again.
Check ot these articles:
https://www.bitdefender.com/consumer/support/answer/29214/
Note: Currently, the email address associated with a purchase can only be changed by contacting 2Checkout or Bitdefender Support.
https://www.bitdefender.com/consumer/support/answer/13002/
Regards.
Bitdefender VPN is integrated into all Bitdefender consumer products. The integrated Bitdefender VPN is free and provides up to 200 MB of data per day, which renews every 24 hours. It is not a separate subscription unless you purchase the standalone Bitdefender VPN Premium plan.
For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. To get an immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Regards
Obviously, I am referring to "the standalone Bitdefender VPN Premium plan", which I did not purchase. I have been charged today or yesterday for VPN in addition to a separate charge for the antivirus.
I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that.
Please help. Thanks!
Thanks Gjoksi! Success, sent request for refund and stopped autorenewal I wonder if the only way to achieve this was only through the community portal. I searched hard within the Bitdefender website for these two problems and could not find in the help options an answer. I also could not find anywhere an email address for support.
One more issue: my active account with Bitdefender is attached to my "email1 address", i.e. my login to Central Bitdefender is with the "email1 address". How can I change the email address that <bitdefender@2checkout .com> uses to send me renewal notification, as I get it to my OTHER email address. This confuses me when I have to login.
Thanks!
