Double-billing

kamalandshila

Not Bitdefender's fault.

I purchased a subscription on Google Play.
Inadvertently, I purchased another subscription from an email or another source offering a deal.

I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription.

The support website is a nightmare. Maybe I am wrong, but I could not find where to initiate a ticket, open a chat, or find an email address. The drop-down list does not have my issue.

How the hell do I get my refund?

Flexx

https://community.bitdefender.com/en/discussion/105684/double-billing

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Regards