II have cancelled my subscription more than 72 hours ago, but upto now I haven't received a confirmation. How long can this take?
Hello.
The response time frame usually varies between 24 to 48 business hours for an open ticket.
If you received confirmation that the ticket was successfully sent, the Support teams will respond as soon as possible.
@Alexandru_BD, who works for Bitdefender, can check your ticket's status.
Regards.
Based on my personal experience, the maximum response time from Bitdefender Support is usually around 72 hours, although it may vary depending on the number of tickets they are handling and the order in which they were received.
To check the status of your current ticket, you can contact Bitdefender Support and use the chat option to speak directly with a Bitdefender support representative and request an update.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, make use of the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
Hello,
Based on my findings, the ticket has already been assigned to a Support representative and they will get back to you shortly. Kindly wait for their reply and thank you for your patience.
