Protection on dashboard has disappeared which should lead to anti-virus open. Now cannot run scan
Peter
Try repairing your Bitdefender product by following the steps in the link below.
https://www.bitdefender.com/consumer/support/answer/13429/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, make use of the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
Hi,
I think this doesn't reveal much.. We'll need more info to work with. Is the subscription active, what is the current status, since when is this happening, on what OS, what Bitdefender version you have, are there any errors displayed and did you make any hardware/software changes recently? Of course, there are more questions, but first we need to know the basics, for anyone here to be able to advise or at least point you in the right direction.
For future reference, here you'll find a couple of guidelines for posting. Following these guidelines may increase the chances of receiving useful and relevant answers to your inquiries in the community:
Thanks
