I have upgraded to Security Pass and failed to see that I should have exported my password data from Password Manager, is there any way of recovering this file or has it gone forever
Kindly remove the Bitdefender SecurePass web browser extension and install the Bitdefender Password Manager web browser extension for Google Chrome and other Chromium-based browsers from the following link:
https://chromewebstore.google.com/detail/ibkoenhablealnikeefmjineccmgegmh
Once the extension is installed, sign in using your registered Bitdefender account credentials. Before uninstalling Bitdefender Password Manager web browser extension and replacing it with the Bitdefender SecurePass web browser extension, export the login database.
You can refer to the following guide to export login details from Bitdefender Password Manager:
https://www.bitdefender.com/consumer/support/answer/13343/
You may also use the following guide to import login details into Bitdefender SecurePass:
https://www.bitdefender.com/consumer/support/answer/108399/
If the issue persists or you have lost your login details, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, make use of the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Regards
