Unsolicited automatic upgrade from Premium Individual to Family

Andre.Botha

On 22 April I received an e-mail stating "As a valued customer, we’ve upgraded your Bitdefender Premium Security to Bitdefender Premium Security Family! " , which I don't need since I am a retired person with no need for any of the Family features and needless to say it is more expensive. If I remember correctly I opted out but it was still automatically upgraded. According to BD AI Assistant my only option is to remove Auto Renewal and manually order Premium Individual again at renewal time, so it is not a seamless renewal.

Any advice as to another way to "downgrade" again?

Thanks…André

Flexx

https://community.bitdefender.com/en/discussion/106398/unsolicited-automatic-upgrade-from-premium-individual-to-family

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Regards