Bitdefender Safepay keeps popping up on my PC even though I've turned off every Safepay setting your support articles mention. Please don't reply with the standard "turn off Safepay notifications" steps or "uninstall and reinstall." I've done both, and your own community forum shows those steps don't fix this for many customers (links below).
MY SYSTEM
- Bitdefender Total Security 28.0.14.216
- Bitdefender Agent 27.1.1.51
- Bitdefender VPN 28.0.6.4
- Windows 11 Pro, build 26300
WHAT I'VE ALREADY DONE
- Privacy > Safepay > Settings: turned off Safepay notifications, turned off "Automatically open Bitdefender Safepay", and turned off VPN with Safepay.
- Checked both the Total Security interface and the newer Bitdefender App.
- Uninstalled and reinstalled. No change.
- Confirmed no Bitdefender browser extensions are installed in Chrome, Edge, Brave or Firefox.
WHAT I FOUND ON THE SYSTEM
- The Bitdefender Safepay Service (BDSafepaySrv) is still running and set to start automatically, even with Safepay turned off in the app. I can't stop or disable it, even as an administrator, because self-protection blocks it.
- Safepay's own settings file (C:\Program Files\Bitdefender\Bitdefender Security App\Safepay\ProfilesData\OBK<user>\settings.xml) still contains auto-use-whitelisted-domains="true". Turning Safepay off in the main app doesn't change this value, so Safepay still launches for the sites on your built-in banking and shopping list.
THIS IS A KNOWN, WIDESPREAD PROBLEM
Customers in your own community report the same thing, and in at least one thread your staff said a fix was still in development:
- Cannot Disable Safepay: https://community.bitdefender.com/en/discussion/comment/272616
- How to disable Safepay pop ups?: https://community.bitdefender.com/en/discussion/comment/332223
- Can anyone make Safepay go away?: https://community.bitdefender.com/en/discussion/comment/334552
- Why am I constantly being pestered to use Safepay?: https://community.bitdefender.com/en/discussion/comment/330254
- How do I stop the Safepay popups every time I open a new website?: https://community.bitdefender.com/en/discussion/98367/safepay-popups
- How to remove Safepay: https://community.bitdefender.com/en/discussion/69509/how-to-remove-safepay
- Safepay pop-up (community thread): https://community.bitdefender.com/en/discussion/83600/safepay
- Bitdefender update - Safepay (ElevenForum): https://www.elevenforum.com/t/bitdefender-update-safepay.21121/
Your own support article (answer 1435, https://www.bitdefender.com/consumer/support/answer/1435/) also says bookmarked sites keep opening Safepay even after the toggles are off. That means the switches in the app don't actually turn Safepay off.
WHAT I NEED FROM YOU
- Confirm whether this is a known bug in my version, and when a fix is expected.
- Give me a supported way to turn Safepay off completely: service, auto-launch and pop-ups. Or a way to remove the Safepay component while keeping the rest of Total Security.
- If neither is possible, tell me my options for the rest of my subscription.
