Issue after installing Total security 2017

ixela

Hi,

I've just upgraded my Total Security multi device 2016 with the new 2017.

The installation was done properly.

When starting bitdefender, I got a popup requesting the activation code.

I entered the code and I got the message:

This activation code has already been used by another account. Connect to the existing account or use another code to protect your pc.

I connected to my account but did not see what to do.

Should I reinstall the 2016 version ?

 

Can someone help to solve this because now I have no protection at all ?

Thank you,

Jean-Claude

Sorin G.

Hello,

 

There is no need to enter any codes. As I can see that your subscription is already active.

Just ensure the product is logged into the correct Central account.

Should the issue persist, please contact our support team via bitsy@bitdefender.com with a screenshot of the error and the logs from the Bitdefender Support Tool.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html