Issue after installing Total security 2017


Hi,


I've just upgraded my Total Security multi device 2016 with the new 2017.

The installation was done properly.

When starting bitdefender, I got a popup requesting the activation code.


I entered the code and I got the message:

This activation code has already been used by another account. Connect to the existing account or use another code to protect your pc.


I connected to my account but did not see what to do.


Should I reinstall the 2016 version ?

 


Can someone help to solve this because now I have no protection at all ?


Thank you,


Jean-Claude

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