Change Trial Product

tommygun

By mistake, I installed the 90 days trial for Bitdefender Antivirus Plus but I wanted the trial for Bitdefender Total Security.

I uninstalled Bitdefender Antivirus Plus and tried to install Bitdefender Total Security but ended up with Bitdefender Antivirus Plus again.

How do I manage to get the Bitdefender Total Security trial.

Please help.

Thank you

Flexx

https://community.bitdefender.com/en/discussion/comment/295872#Comment_295872

To add here, if you want to install BTS, you can try creating another bitdefender central account with the help of some other email. Possibly this may help you to install BTS trial on your system.

Regards

Flex

Jayakrishnan

Hello @tommygun ,

• Please uninstall Bitdefender (if already installed)
• Also uninstall Bitdefender Agent from Control panel - Add and remove programs
• Reboot the computer
• Visit this site: https://www.bitdefender.com/Downloads/ and click ‘Download Now’ corresponding to Total Security.

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tommygun

Thanks for your reply.

I tried all that but always end up with Bitdefender Antivirus Plus instead of Bitdefender Total Security.

Jayakrishnan

Hello @tommygun ,

1. Download the correct uninstaller tool from Bitdefender to remove everything related to that product from your computer: https://www.bitdefender.com/site/view/uninstall_consumer_trial.html
2. Now reboot the computer
3. Try the installation again. Are you sure you installed using the correct total security installer? Check whether the file name is bitdefender_tsecurity.exe.

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tommygun

It's not working.

I did remove my device from Bitdefender Central but still no avail.

How do I remove my Bitdefender Antivirus Plus trial subscription from Bitdefender Central ?

If I could remove the subscription I think I could start from scratch.

Jayakrishnan

Hello @tommygun ,

I don’t think we can remove an active subscription from Bitdefender Central.

Have you tried the uninstaller and install with the correct bitdefender total security installer file (bitdefender_tsecurity.exe)?

As a work around (for time being), you can register with another email ID for bitdefender central.

And for subscription removal related issue, you can drop a mail to bitdefender: [email protected]

They will respond back to your email.

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tommygun

@Flexx

Thanks for your reply.

I already did this before you suggested it and it's working now.

Thanks again, anyway.

Jayakrishnan

Hello @tommygun ,

Good it here the work around worked for you.

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