Change Trial Product

tommyguntommygun ✭✭
in General

By mistake, I installed the 90 days trial for Bitdefender Antivirus Plus but I wanted the trial for Bitdefender Total Security.

I uninstalled Bitdefender Antivirus Plus and tried to install Bitdefender Total Security but ended up with Bitdefender Antivirus Plus again.

How do I manage to get the Bitdefender Total Security trial.

Please help.

Thank you

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Answers

  • JayakrishnanJayakrishnan ✭✭✭

    Hello @tommygun ,

    • Please uninstall Bitdefender (if already installed)
    • Also uninstall Bitdefender Agent from Control panel - Add and remove programs
    • Reboot the computer
    • Visit this site: https://www.bitdefender.com/Downloads/ and click ‘Download Now’ corresponding to Total Security.
    97DC4FBB-C302-43CB-A4A0-929C74026439.jpeg


    If you find this response helpful, please mark it as accepted / agree.

  • tommyguntommygun ✭✭

    Thanks for your reply.

    I tried all that but always end up with Bitdefender Antivirus Plus instead of Bitdefender Total Security.

  • JayakrishnanJayakrishnan ✭✭✭

    Hello @tommygun ,

    1. Download the correct uninstaller tool from Bitdefender to remove everything related to that product from your computer: https://www.bitdefender.com/site/view/uninstall_consumer_trial.html
    2. Now reboot the computer
    3. Try the installation again. Are you sure you installed using the correct total security installer? Check whether the file name is bitdefender_tsecurity.exe.

    If you find this response helpful, please mark it as accepted / agree.

  • tommyguntommygun ✭✭

    It's not working.

    I did remove my device from Bitdefender Central but still no avail.

    How do I remove my Bitdefender Antivirus Plus trial subscription from Bitdefender Central ?

    If I could remove the subscription I think I could start from scratch.

  • JayakrishnanJayakrishnan ✭✭✭

    Hello @tommygun ,

    I don’t think we can remove an active subscription from Bitdefender Central.

    Have you tried the uninstaller and install with the correct bitdefender total security installer file (bitdefender_tsecurity.exe)?

    As a work around (for time being), you can register with another email ID for bitdefender central.


    And for subscription removal related issue, you can drop a mail to bitdefender: [email protected]

    They will respond back to your email.

    If you find this response helpful, please mark it as accepted / agree.

  • tommyguntommygun ✭✭

    @Flexx

    Thanks for your reply.

    I already did this before you suggested it and it's working now.

    Thanks again, anyway.

  • JayakrishnanJayakrishnan ✭✭✭

    Hello @tommygun ,

    Good it here the work around worked for you.

    If you find above response helpful, please mark it as accepted / agree.

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