Scans stuck on Windows 8.1

caj

I just got bitdefender and ran a quick scan with no problem, but when I tried to run a system scan it never completed and I could not find a way to stop it. Now I have another quick scan that has said "running" for 12 hours and a "pending" notification for a full system scan. There is no progress bar to tell me how a scan is progressing. Can someone please tell me how to cancel these scans?

Flexx

https://community.bitdefender.com/en/discussion/82575/scans-stuck-on-windows-8-1

Hi Member

Sorry for the inconvenience caused to you.

Kindly drop an email to bitdefender support at bitsy@bitdefender.com

Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)