CVE-2016-3718.Gen.
I got several warnings about CVE-2016-3718.Gen. It appears to have something to do with infected .svg files. How does one submit a file for examination ?
The file itself passes a scan but after installation I got the warnings when trying to access some of the .svg files included in the installation.
Here is the link to the installer .exe if someone could pass this on to BD for examination. It scores 5/68 on Virus Total.
https://github.com/surge-synthesizer/releases/releases/download/1.7.0/Surge-1.7.0-Setup.exe
Here's a link to more information about the particular malware:
Comments
-
Hi Member,
Well there is an online submission forum for this, but since the file is detected after the installation, you need to provide more details on this which cannot be done through online forum.
So kindly share the sample with bitdefender support at bitsy@bitefender.com explaning as to how bitdefender is detecting the file after installation. They will then internally share the file with research department.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
0 -
Why do I even bother.
0 -
This is really weird. I constantly try to send them email and they all go without any failure (from gmail only). You can try the online forum if the email does not works for you. Here is the link : https://www.bitdefender.com/support/contact-us.html
Regards
Flex
0 -
Unbelievable that I'm still dealing with this issue. "Support" personnel seem like they just started using computers yesterday. I send them screenshots and they send me a response on how to capture a screenshot.
I can reproduce the issue 100% when the proper steps are followed but getting "Support" to understand the steps is like talking to someone who has never used a computer before.
Very frustrating.
0 -
Well if you bitdefender support is unable to help, kindly follow the below steps & see if it helps.
1) Download malwraebytes antimalware ( https://data-cdn.mbamupdates.com/web/mb4-setup-consumer/offline/mb4-setup-consumer-4.2.0.179-1.0.1036-1.0.29391.exe) : only update but don't run any scan
2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)
3) Open run command again and run below command one by one :
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
4) Run full scan with malwarebytes antimalware in safe mode.
5) Additionally reset your web browser :
chrome : https://support.google.com/chrome/answer/3296214?hl=en
firefox : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
6) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
7) Update bitdefender & run a full system scan.
Let me know if the issue occurs again.
Regards
Flex
0
