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Premium Security - issues adding new users
This is alarming. I purchased the Premium Security version a couple of years back - was able to hook up all of my staff at various points of time, with no issue by sending them a link from my Central Dashboard, and they logged on with their own work emails. Perfect.
This week though, I'm trying to add new staff on, again with links sent from my Central Dashboard, and those links when opened and installed by my staff, are defaulting to the trial version of the product! Something has clearly changed in the way that Bitdefender has things setup.
I've been in contact with customer support today, who are advising me to give our my master logon details to those new staff (including the password) so they can convert their trial accounts onto our paid licences.
This isn't the answer I would expect from a company that effects online security!