Can't uninstall

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I have the Bitdefender Free edition (no idea what year, I can't find that info anywhere). When I attempt to uninstall through add/remove programs, it hangs. When I try using the Bitdefender removal tool, it tells me that it completed with errors and I must contact support to complete the removal. How in the world can I completely remove it? It still shows up in my tray and the folder still exists in add/remove programs.

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  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited October 2020
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    Hi Member,

    First of all uninstaller available on the bitdefender website are only meant and created to uninstall commercial/ paid version of bitdefender product. There is currently no bitdefender developed uninstaller for free version.


    Moving forward, kindly perform below steps & see if they help you in anyway.

    1) Kindly uninstall bitdefender free & bitdefender agent.

    2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

    3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    4) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    5) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.


    If issue persists, kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap.


    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

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    Bitdefender Ultimate Security Plus (user)