i cannot uninstall Bitdefender antivirous free edition_2020 by Bitdefender_2020_Uninstall_Tool

tsai

Flexx

https://community.bitdefender.com/en/discussion/83234/i-cannot-uninstall-bitdefender-antivirous-free-edition-2020-by-bitdefender-2020-uninstall-tool

Hi Member,

There is currently no standalone uninstaller available for bitdefender free. The uninstaller you are using is only meant to uninstall the commercial/ paid version of bitdefender product. Hence, it will not work for bitdefender free. The only proper way to uninstall bitdefender free is to use the add/ remove program in windows. If that also fails, then you should follow the below mentioned steps.

1) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

2) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + r) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

3) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Try reinstalling bitdefender free

If you still face any issue kindly contact bitdefender support by dropping them an email at bitsy@bitdefender.com & they will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)