Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Regards
@mrmirakhur looks like he raised a ticket 4 months ago 😃
That was a good catch. I was just going through unanswered post, did not noticed the date 😂