Keeps requesting "Restart to Upgrade"

Ron777 · January 2022

yesterday afternoon, Jan 18, Bitdefender installed an update which stated a system restart was required in order to take effect. After I restarted the system it still shows that a restart is required.

I've restarted 5 times and the message has never cleared.

Screen Shot 2022-01-19 at 10.12.33 AM.png

I wanted to post the Bitdenfender version but I have not been able to locate that information. This is on a MacBook running MacOS 12.1

Alexandru_BD · January 2022

Hello @Ron777 and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. Normally, whenever a recommendation is displayed in the dashboard and an action is taken, the recommendation should dissapear afterwards.

But in the given scenario, the engineers may require some logs from you.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

IAmMFBI · January 2023

I get the same error! I have restarted today over 5 times, and the error doesn't seem to go away. Not sure if I am still protected from threats. It seems to be working more efficiently in Windows.

Running on MacOS Ventura 13.1

Alexandru_BD · January 2023

Hello @IAmMFBI,

In order to overcome the situation you have encountered and resolve it, please uninstall and reinstall Bitdefender by following the steps below with the help of the included articles.

First, uninstall Bitdefender by following the steps presented in this article:

https://www.bitdefender.com/consumer/support/answer/1784/

Then, try to reinstall Bitdefender from your Central account:

https://www.bitdefender.com/consumer/support/answer/3478/

Let us know how it goes and if the fresh reinstall solved the issue.

Regards