Anyone having issues with HxOutlook.exe?

robin@turner.me.uk

I have a new Dell PC with Windows 10. Bitdefender was installed about a month ago. When waking the PC up and going to Windows Mail, Bitdefender generates 20 to 30 instances of the following notification:

The page http://www.tyusnjscommunity.cam/d6d5Q23i95w7OaQ13O1ce52qG3aaaZ17DtDxfx4vrIvEiIE4g8jRpnQnSK5ur10N6pjHBLt/Wainwright-abstractly has been detected with suspicious activity. It is not recommended to continue browsing this website. Accessed by: HxOutlook.exe

I have done a full system scan and nothing emerged. I also tried Security Task Manager and it reported HxOutlook.exe was safe. Also Windows Task Manager says the file is disabled but I can't find any way of deleting it (appears to come with Windows mail).

I appreciate that this is not directly a Bitdefender problem (other that having to delete the 20 to 30 notifications one by one) but am wondering if anyone has come accross this issue and found a solution
Thanks,
Robin

Alexandru_BD

Hello @robin@turner.me.uk and welcome back! 😊

It has come to my attention that we are experiencing a bug with this. There have been several reports and our engineers are working on a fix which should be deployed via an automated update, in the shortest time possible.

You may also contact our Technical Support Teams, as detailed logs might be required and these are also helpful for the ongoing investigation. You can contact our engineers by choosing one of the available contact channels here:

https://www.bitdefender.com/consumer/support/

Best regards.

robin@turner.me.uk

Hi, Are you making any progress with this issue? I am still getting lots of notifications concerning HxOutlook.exe and still having to delete them one by one.

Thank you

Alexandru_BD

Hello @robin@turner.me.uk,

Yes, progress is being made and the developers have submitted their findings to our Product Management for implementation. They should either modify the notifications to not steal focus while still being displayed, or add a toggle switch, so each user can choose how they prefer to have the notifications displayed. It is not clear at this point what option will be chosen.

There are indeed too many alerts displayed for not corresponding certificates, this being the main concern.

A fix will be deployed as soon as possible.

Thank you for your patience.

Best regards.

MichalG

Hello,

I have the same problem. It is very tedious. Is the problem already solved?

Regards.

Michal Gdanski

Witam,

Mam ten sam problem. Jest to bardzo uciążliwe. Czy już problem jest rozwiązany?

Pozdrawiam.

Michal Gdanski

robin@turner.me.uk

MichalG, Alexandru_BD

MichalG:

From the response we have had I think that Bitdefender is only dealing with the repeated notifications that are generated, not the fact that HxOutlook.exe is generating a link to a suspicious site.

Alexandru_BD:

Am I correct in this, or will your update also deal with the HxOutlook.exe issue?

Regards,

Robin

Alexandru_BD

Hi,

I don't have info in regards to HxOutlook.exe just yet, but I would recommend you to contact our engineers and explain the issue so they can have a closer look and advise accordingly.

You can get in touch with them using the link below:

https://www.bitdefender.com/consumer/support/

Scroll down to the bottom of the page and choose your desired contact channel.

Best regards.

livehappy

I guess not much progress. Still getting the same error

Mikey1

I am getting multiples of

"Suspicious web page detected

The webpage ************(edited by admin) has been detected as suspicious. Although the page is not blocked, it is not recommended to continue browsing this page.

Accessed by: HxOutlook.exe"

Is this a real problem or related to the same issue as being addressed in this thread?? Need to know if there are actions I need to take.

Flexx

https://community.bitdefender.com/en/discussion/comment/323882#Comment_323882

Kindly check on below stated link by bitdefender support

https://www.bitdefender.com/consumer/support/answer/2471/

If issue persists, 

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards