How do I stop Bitdefender auto renewal?

Alexandru_BD

Hello @Larisabrownb,

Advising to open a dispute/chargeback is not the best solution to receive a refund. Bitdefender offers a 30-day money-back guarantee anyway and they will process the refund request quickly. If you choose to initiate a chargeback with your bank, credit card company, or PayPal, the process can be lengthy, taking up to 3-4 months before you receive a final resolution. The chargeback process is explained in the article below:

https://www.bitdefender.com/consumer/support/answer/7217/

To add here, there's no point in filing a complaint with the FTC about the automatic renewal since all Bitdefender solutions come with this feature enabled by default and this is something to which you have agreed upon when using the service. For more context you can check the Subscription and Service Agreement, more specifically this part:

AUTOMATICAL RENEWAL. You agree to permit Bitdefender directly or through its providers to automatically renew your subscription to Bitdefender Solution by charging a valid credit card number which you have provided them. By providing a payment information, You are authorizing to charge your card information, through the authorized provider for the subscription fees associated with the Bitdefender Solution fees that you sign up for.

Your subscription will be automatically renewed prior to the expiration of the term and each anniversary thereafter for a fee no greater than Bitdefender's then-current price, excluding promotional and discount pricing offered at the renewal time. You agree to provide the payment provider the current, complete and accurate information for your billing account.

The introductory paragraph explains what the service agreement entails:

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INITIATE THE BITDEFENDER SOLUTION. BY SELECTING "I ACCEPT", "OK", "CONTINUE", "YES" OR BY INITIATING THE BITDEFENDER SOLUTION IN ANY WAY, YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY) ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF THIS TERMS AND CONDITIONS WHICH TOGETHER WITH THE PRIVACY POLICY, ANY PLAN OR FEATURE LIMITATION, PRODUCT DISCLAIMER OR OTHER RESTRICTIONS PRESENTED TO YOU IN THE BITDEFENDER SOLUTION CONSTITUES (collectively, the “AGREEMENT”).

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, SELECT THE REJECTING OPTION AND DO NOT INITIATE, DOWNLOAD, INSTALL, ACCESS OR USE THE BITDEFENDER SOLUTION.

Regards

Pissed bob

Unbelievably difficult to cancel

Flexx

https://community.bitdefender.com/en/discussion/comment/335584#Comment_335584

If you are unable to follow the steps above, kindly get in touch with Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

For your case, the best method will be the chat option.

Regards