BitDefender ATD blocking Acronis backup
please help with issue:
BitDefender Advanced Threat Defense is blocking Acronis Cyber Protect Home backup from running
Found that turning off ATD would allow a successful backup.
new build of WIndows 11
event viewer error:
Faulting application name: vss_requestor.exe, version: 4.7.0.4049, time stamp: 0x6128b1d4
Faulting module name: atcuf64.dll, version: 1.46.325.0, time stamp: 0x61a10b5b
Exception code: 0x80000004
Fault offset: 0x0000000000059d55
Faulting process id: 0x0x2904
Faulting application start time: 0x0x1D860D8E8A02412
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe
Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\atcuf\dlls_265654098020000000\atcuf64.dll
Report Id: 13a6739c-295f-4394-a9fb-3e4a1b017990
Faulting package full name:
Faulting package-relative application ID:
Comments
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This would require a check by the developers & malware researchers.
Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Regards
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Bitdefender Ultimate Security Plus (user)
1