Web Protection keeps turning off on Android phones? Here’s what to do

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Comments

  • Jim Bo
    Jim Bo
    edited November 11

    I don't know about other devices.

    I'm using Google Pixel 7 Pro.

    I do know the competitors App, I was comparing to decide what to use, doesn't loose Web Protection over night, after the phone has been in flight mode, it's set and forget.

    Reputable Brand

    So its probably Android specific but solvable.

    Not bashing, just saying.

    Next I will test leaving the signal on over night and see what happens.

    I also have the possibility to send app logs. I'll let support know in the next email.

    I'm really wanting to use Bitdefender Mobile Security because of its features (App-Anomaly / higher level web protection etc). But I'm getting tired 😆

    Got contact from higher level support today. And an update from playstore

    We will see :)

  • Jim Bo
    Jim Bo
    edited November 12

    Got message: It is known problem, team is working on a fix. Will be released automatic. (But similar Message was sent a year and a half ago, see this thread?!) Will there be fix at all?

    I messaged him if he needs the logs, since the log is from 4:20am till 14:30 pm. In between the app turned off web and anomaly defection.

    The update yesterday didn't fix it.

    But what is weird: It turned off after (!) I unplugged the charger. I sleep with flight mode and charge my phone. When I wake up I unplug and go back to sleep. After that web protection is off. Before it was on (I checked).

  • In the mean while I got this message from BD