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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families
Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon. Scammers are now cloning voices, mimicking faces, and impersonating loved ones to exploit emotional bonds and urgency. What once required complex tools…
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Announcement: Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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I keep getting Malicious command line detected and it wont stop
Today I started my computer and this keeps showing up nonstop Malicious command line detected Feature:Antivirus The app C:\Windows\SysWOW64\wbem\WMIC.exe was passed a malicious command line and has been blocked. Your device is now safe. Command line: "C:\Windows\SysWOW64\wbem\WMIC.exe" wmic PROCESS where "ProcessId=29228…
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Constant waring message from BitDefender
I'm getting all the time warning from Bit defender that Malicious command line detected Function: Antivirus Aplikacja C:\Windows\SysWOW64\wbem\WMIC.exe otrzymała złośliwy wiersz polecenia i została zablokowana. Twoje urządzenie jest bezpieczne.Wiersz polecenia: "C:\Windows\SysWOW64\wbem\WMIC.exe" wmic PROCESS where…
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Malicious Command Line detected by Bitdefender. What should I do?
For the last half hour or so, I’ve been getting popups from Bitdefender saying that a malicious command line has been detected. It is accompanied by the following message: “Feature: Antivirus AC:\Windows\System32\wbem\WmiPrvSE.exe was passed a malicious command line and has been blocked. Your device is now safe. Command…
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954 414 9655
Hi everyone, I recently received an unsolicited call from the number 954 414 9655 claiming to be from Bitdefender support. The caller said there was an issue with my antivirus subscription and urged me to provide remote access to my computer or pay an immediate fee to "renew" it. This sounded suspicious, especially since…
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Cannot find results of full system scan
Twice now I've started a full system scan to run over night - Windows 10. The PC is set to NEVER sleep, and in the morning the PC is still on. But there is no window saying the scan finished, and no scan results. I can open Bitdefender Total Security from the lower right icon, go to notifications, and under the All tab…
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Cannot preview pdf files in Windows Explorer
I recently have been prevented from previewing pdf files on Windows Explorer - receiving the following message: "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from, open it to view its contents." Could this be resolved with a Bitdefender setting or do…
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8033699576 "Scan interrupted due to unknown error."
Hi Bitdefender Community, I'm getting a strange big-number error on my Windows 11 PC while running a full scan in Bitdefender Total Security (version 28.0.1.2). It displays Error # 8033699576 with a message like "Scan interrupted due to unknown error." Details: OS: Windows 11 Pro Product: Bitdefender Total Security…
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Bitdefender VPN blocks Google queries and YouTube items
For some time I am seeing some sites inaccessible when searching using Google. Now Youtube is complaining about the VPN for some posts. Is this being addressed? Thanks
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Is TikTok Safe to Use from a Mobile Security Perspective?
Hey everyone, I’ve been reading a lot of mixed opinions about TikTok and its impact on mobile security. Some say it collects too much user data, while others argue that it’s no different from other social media apps. Since many of you here have more technical knowledge about Android and iOS security, I wanted to ask: Do…
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Abo verlängert
Hallo liebe Community, mich ja e mein Abo für IOS verlängert aber ich kann nur die Sachen von der kostenlosen Test Version verwenden. Was muss ich machen und das komplette Abo für 24.99€ verwenden zu können? Die Bestätigung das mein Abo verlängert wurde und ich die Vollversicherung habe wurde mir auch bestätigt.
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Unrecognized addresses in Google
I recently looked at my Google account personal info tab, and in the personal info addresses I saw that I have home and work addresses set to locations (using coordinates) that I have never lived in or worked but are in the same city that I used to live in a while ago. I'm sure I haven't personally set up these addresses…
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inserted a new activation code to extend my subscription, added a new subscription instead.
I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
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How can I be sure my device is not infected?
Good evening. Please bear with my long post because I want to make sure that whoever responds has all details that are necessary to help. Apologies if it is a long-winded explanation. Yesterday, I was talking to somebody and had Google Images open as I was trying to find screenshots of a show. If you’ve ever used Google…
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E-mail protection
Hi y'all! I received the message that e-mail protection was turned off, so I followed the message's advice and opened the BitDefender App on my android, only to find that e-mail protection is nowhere to be found. Same on the BitDefender Central page on my pc. FYI I have the Total Security pack with Premium VPN. Thanks a…
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Users lost the ability to write to external drives
We never used any content control or USB control in our policies We have a number for reported users on Windows 11 where Gravity zone client is installed, are unable to copy any files to external USB devices. The error they get is : "The Disk is write-protected Remove the Write protection or use another disk." We tried the…
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Compatibilité avec smarts Pixel
Bonjour, les smarts Pixel de Google peuvent ils être protégé avec le premium Bit Defender ? Et entièrement comme un samsung ?
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Imaging a Windows 11 PC with Bitdefender installed
I tried imaging the C drive of my computer that has BD installed on it. Will not boot ( the drive that i imaged to) afterwards no matter what software program I use. I did do an image of the PC before I installed BD or any other apps, it did ok. Now when I try that I get unavailable boot device. I can hear the drive being…
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Bitdefender blocks connection, citing botnet. Full scan finds nothing.
Could you please help me? Problem: Yesterday and again today, Bitdefender Total Security blocked one connection to the same suspected botnet, 45.153.34.54 (screenshot #1). System scan finds nothing (screenshot #2). Context: -Windows 10 personal laptop, enrolled in Extended Security Updates; latest Windows update installed.…
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How can I mitigate and contain the Sorvepotel malware?
I'm a new Bitdefender user, the solution used by my organization. How can I contain the execution of SORVEPOTEL (WhatsApp malware) in my 1,000 endpoint environment? +info: https://www.trendmicro.com/pt_br/research/25/j/self-propagating-malware-spreads-via-whatsapp.html
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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Trojan.GenericKD.77593580
OneDriveTemp\S-1-5-21-2558305473-182947327-4101209108-1001\21cfc24a61f242cdb5671d6fca062ab8-ea37f14a4db62047802a6f5504000000-ea37f14a4db62047802aa25604000000-e4d72dd1ddd193ed0f40805298700d5bd4ee668f.temp has been infected by Trojan.GenericKD.77593580
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Are Third-Party App Stores Safe to Use with Bitdefender Installed?
Hey everyone, I’ve been wondering about something and thought this community might have some good insights. I know Bitdefender does a solid job at blocking malware and suspicious downloads, but what about apps that come from third-party app stores (like APKPure or Aptoide)? If someone downloads apps from these alternative…
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version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall
version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall I added a deny rule in firewall in bitdefender with a remote ip address. The rule does not show up in rules screen after the rule add. Doing a search on the remote ip address finds nothing. I i try to create the firewall rule it says it already…
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Log in problem
Can not login to Secure pass using my Bitdefender account, and am stuck in sign in to Bitdefender loop. ? Suggestions
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Excessive quarantines. Just a quirk, or legitimate infection?
Hello everyone, I recently transferred some files from an old computer to a new one via USB. I never saw a notification from Bitdefender, so I don't know if it happened right away or later on, but at some point Bitdefender quarantined a json file I had created and which had been part of that transfer. I understood why it…
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Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
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Bitdefender is blocking access to my Realtek Audio speakers some time after I reboot.
After a reboot, all applications on my HP laptop (windows 11) stop being able to access my speakers. I have been advised that this is because Bit defender is blocking the apps from using the speakers. Apps include Youtube, MediaPlayer and Zoom. The error message is either "audio renderer error" or "we can't find an audio…
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Virtualbox 7.2.2
I am having problem with virtualbox 7.2.2 not having network connectvity when installed on windows 11 pc . I run virtualbox 7.1.2 and it runs just fine. In version 7.2.2 they changed networking interfacing and NAT functionality. Has anyone else had this problem or have any solutions. Virtual box 7.2.2 networking runs fine…
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Protection Does Not Seem Active
I have BitDefender on 4 PCs. My main PC seems OK, I get messages all the time that access has been denied, etc. My wife's PC also has BitDefender, but don't see any messages. She also gets messages that her PC has a virus and must push a button to fix it. The button is not pushed and the only way to continue is to push CTL…
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How to develop an agent update plan
My company uses Bitdefender GravityZone cloud solution. Due to our limited bandwidth, I cannot update all endpoints at once. Could anyone advise on how to automate an update schedule and restrict the number of endpoints updating simultaneously? This would help us avoid network congestion while keeping all devices up to…