Install and Updates
Install and Updates
trojan.ciusky.cryptedait.1
Does anyone know if this is just a Windows Trojan or cannot affect Macs? Can it be just a false positive? Thanks
Comments
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Hello.
In this case, only the malware research engineers from Bitdefender Labs can help you.
First, take screenshot(s) of the issue and create a log file on your MacOS device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Also, you could report the file as false positive here:
In both cases, you should wait for malware research engineers' reply.
Regards.
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As per initial research the malware only affects Microsoft Windows OS and not macOS.
Regards
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