Web Protection off due to Accessibility

Tcat

Hi, My Bitdefender web protection went off and it turned into an annoying issue, every time I tried to fix this by "Accessibility" I get a popup that says "if an app is blocking a permission dialog drag the overlapping item away or close the app" - I tried so many times, even reinstalled BitSecurity, nothing worked - Xiaomi Mi9lite /Android 10 / MIUI 12.0.10.0

Gjoksi

Hello.

Check this link:

https://community.bitdefender.com/en/discussion/91765/web-protection-keeps-turning-off-on-android-phones-here-s-what-to-do

and see if any of the suggestions helped.

If none of the suggestions in the post helped, you should contact Bitdefender Consumer Support by chat, telephone or e-mail (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

Regards.

EagleDave4031764

https://community.bitdefender.com/en/discussion/92145/web-protection-off-due-to-accessibility

This has been going on with my wifes tcl phone and is getting to the point where i just might shut it off not much help here from BD ON THIS ISSUE

Alexandru_BD

Hi @EagleDave4031764,

This is a known behavior, but it's not being entirely caused by Bitdefender. There's an updated support article that explains what really happens in the background and provides some remediation steps. It has to do with the battery-saving features that come with each Android release and we learned that other apps may also be affected by this:

https://www.bitdefender.com/consumer/support/answer/32406/

https://dontkillmyapp.com/samsung

Regards