Persistent -100 update error

KMac111

I am trying to use BD Antivirus on a 13 inch MBP - mid 2010. The OS is High Sierra. The app seems to install properly but I cannot update the signatures. If I manually update it starts and downloads for about 5 seconds, then stops and gives the -100 error. I have re-installed BD Antivirus and that does not solve the problem. One thing I did notice is that during the re-installation, I did not encounter the extra steps required for installation with High Sierra. Checking the Security & Privacy settings showed that BD was not blocked from loading.

Flexx

https://community.bitdefender.com/en/discussion/92229/persistent-100-update-error

Generate bitdefender support tool logs for macOS (https://www.bitdefender.com/consumer/support/answer/1863/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

Before contacting Bitdefender Consumer Support, check out this link:

https://www.bitdefender.com/consumer/support/answer/30639/

Scroll down and you'll see this:

If the steps in the article didn't help, then you should contact support, as suggested by @mrmirakhur.

Regards.