Search Baron
Google Chrome on my Mac has the Search Baron virus (or whatever it is classified as). Bitdefender is not picking this up, and I have tried everything possible to remove it. Is there something else I can do on Bitdefender to make it pick it up and clear it?
Answers
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@mrmirakhur may have some suggestions for you, or at least point you in the right direction.
Kind regards,
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Here is a discussion on Apple forum related to search baron. You can follow the same procedure in order to get rid of the adware.
https://discussions.apple.com/thread/251727717?answerId=253319821022#253319821022
Additionally, reset your google chrome (https://support.google.com/chrome/answer/3296214?hl=en)
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello.
IF the above steps by @mrmirakhur didn't help, you should do the following:
First, take screenshot(s) of the issue
and create a log file on your MacOS device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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