Slow and unresponsive since 06-07-2022.

MG

Good afternoon,

 Since this morning (Tuesday 06-07-2022) we experience major issues with the BitDefender Endpoint client. For some reason browsing the local network has become extremely slow. Adding a printer or browsing a networkserver (\\servername\) results in time-outs and/or long waits.

 We’ve tried disabling the firewall and/or IDS but this doesn’t completely solve the issues. Only completely removing the BitDefender client does.

 Are there some known issues with the current BitDefender client? I read an article about the implementation of Cloudflare since 06-06-2022. Could this have anything to do with it?

  

Please advise.

Thank you in advance.

Greetings

Michael

Alext55

Same thing for us Michael. Only customer with VLAN.

Gjoksi

Hello.

Since you need help with business product, @Alex_Dr could take a look here and help you.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

MG

Extra information:

Product version: 7.6.1.202

Engine version: 7.92286

All modules On except for the firewall and risk management.

JoaquimLopes

hi, do you have any updates about this issue?

i'm also seeing this

MG

Yes we found out that the issue is in the "Network Protection" module.

We didn't find a solution other hen disabling it.

JoaquimLopes

Did you contact Bitdefender support?

MG

Yes we did.

Alex_Dr

Hello @MG,

Can you message me with the support case number so I can follow-up and see what the hold-up is?

Much appreciated,

Alex D.

JoaquimLopes

what i noticed is if the fw module is present even if is disable i still have problems

without the fw module installed everything works fine

Alext55

Same issue here. Lots of customer having issues with the Network Protection Module...

Gjoksi

@JoaquimLopes @Alext55

Hello.

Wait for a reply from @Alex_Dr or contact Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

MG

https://community.bitdefender.com/en/discussion/comment/312935#Comment_312935

Hi Alext55,

Do these customers also use VLANs in their network? We only have this problem with customers who have VLANs.

Greetings

Michael

JoaquimLopes

do you also have manageengine on those machines?

MG

@JoaquimLopes no we don't have that installed on the machines.