Slow and unresponsive since 06-07-2022.
Good afternoon,
Since this morning (Tuesday 06-07-2022) we experience major issues with the BitDefender Endpoint client. For some reason browsing the local network has become extremely slow. Adding a printer or browsing a networkserver (\\servername\) results in time-outs and/or long waits.
We’ve tried disabling the firewall and/or IDS but this doesn’t completely solve the issues. Only completely removing the BitDefender client does.
Are there some known issues with the current BitDefender client? I read an article about the implementation of Cloudflare since 06-06-2022. Could this have anything to do with it?
Please advise.
Thank you in advance.
Greetings
Michael
Best Answer
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Same thing for us Michael. Only customer with VLAN.
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Answers
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Hello.
Since you need help with business product, @Alex_Dr could take a look here and help you.
Also, you can always contact the Bitdefender business support:
https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Regards.
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Extra information:
Product version: 7.6.1.202
Engine version: 7.92286
All modules On except for the firewall and risk management.
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hi, do you have any updates about this issue?
i'm also seeing this
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Yes we found out that the issue is in the "Network Protection" module.
We didn't find a solution other hen disabling it.
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Did you contact Bitdefender support?
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Yes we did.
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what i noticed is if the fw module is present even if is disable i still have problems
without the fw module installed everything works fine
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Same issue here. Lots of customer having issues with the Network Protection Module...
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Hello.
Wait for a reply from @Alex_Dr or contact Bitdefender business support:
https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Regards.
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Hi Alext55,
Do these customers also use VLANs in their network? We only have this problem with customers who have VLANs.
Greetings
Michael
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do you also have manageengine on those machines?
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@JoaquimLopes no we don't have that installed on the machines.
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