Public API

daniele

Hi, I'm trying to test Public API but every API call return:

{"id":null,"jsonrpc":"2.0","error":{"code":-32700,"message":"Parse error","data":{"details":"Syntax error, malformed JSON"}}}

ideas?

Gjoksi

Hello.

Since you need help with business product, @Alex_Dr could take a look here and help you.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

daniele

https://community.bitdefender.com/en/discussion/comment/312744#Comment_312744

Thanks!

Taipm

Hello,

I'm facing the same issue.

Could you please share the guide to troubleshoot?

Thanks

Alex_Dr

Hello @daniele, @Taipm,

We have a list of API errors here -> https://community.bitdefender.com/en/discussion/92493/public-api#latest to check if the error message is present or not.

This can also be a case to be raised to the Enterprise Support Team as they need additional information regarding the command, and they could better troubleshoot via e-mail, phone or remote.

Let me know if additional info is required,

Alex D.

Taipm

Hello, I still cannot send event log from gravityzone (on-premise and cloud) to Splunk. How can I create ticket for supporting?

Alexandru_BD

Hi @Taipm,

Head to the link below to contact the Bitdefender Enterprise Support Teams:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards