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Paid for 3 devices but cannot register my mobiles

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Hi I subscribed for a bitdefender Internet security for 3 devices. One on my computer and the other on my android phone. The on on my computer works perfectly. I tried to share the link to my phone to add it to my list of protected devices. When I download the bit defender mobile security, it says I have to take an additional subscription of 9.99/year. I do not understand why that is as I paid for 3 protected devices. Can someone help please?

If this protection is only for laptops, the sales jargon, I feel is misleading and I certainly would not have bought it (I only have 1 laptop!)

Please also advise if the payment is on auto renew as I wish to cancel that option

Comments

  • Scott
    Scott Defender of the month mod
    edited July 2022
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    Hi @GHorwood

    Unfortunately, Bitdefender Internet Security will not run on Android, only Windows, thus the prompt to "upgrade."

    I would get ahold of Support, located at the bottom of the link page, and see if they can switch you, upgrade you to Total Security which has the ability to run on Android.

    They also offer a 30-day money-back guarantee in case that's needed.


    Kind regards,

    Scott

    Edit: the ability to disable auto renewal can be found here. Some prefer to use Method 1.


    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • jonc61
    Options

    I had the same problem ,works fine on windows but installed on my android tablet and asking for a £9.99 year subscription not be renewing again very very misleading

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    @GHorwood @jonc61

    Hello.

    Here's a full list of Bitdefender home products and subscriptions:


    -- Bitdefender ULTIMATE SECURITY --

    Included: Unlimited VPN Traffic, Password Manager

    Full Identity Theft Protection (available for USA only), Credit Monitoring (available for USA only), $1 Million Identity Theft Insurance (available for USA only)

    Operating Systems: Windows, Android, macOS, iOS

    Number Of Devices: 10

    Subscription: 1 year


    -- Bitdefender PREMIUM SECURITY --

    Included: Unlimited VPN Traffic, Password Manager

    Operating Systems: Windows, Android, macOS, iOS

    Number Of Devices: 10

    Subscription: 1 year


    -- Bitdefender FAMILY PACK --

    Operating Systems: Windows, Android, macOS, iOS

    Number Of Devices: 15 / Household

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender TOTAL SECURITY --

    Operating Systems: Windows, Android, macOS, iOS

    Number Of Devices: 5, 10

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender INTERNET SECURITY --

    Operating System: Windows

    Number Of Devices: 1, 3, 5, 10

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender ANTIVIRUS PLUS --

    Operating System: Windows

    Number Of Devices: 1, 3, 5, 10

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender ANTIVIRUS --

    Operating System: macOS

    Number Of Devices: 1, 3

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender SMALL OFFICE SECURITY --

    Operating Systems: Windows, Android, macOS, iOS

    Number Of Devices: 5, 10, 20

    Subscriptions: 1 year, 2 years, 3 years


    -- Bitdefender MOBILE SECURITY --

    Operating System: Android, iOS

    Number Of Devices: 50 / 1 Account

    Subscription: 1 year


    Regards.

  • Scott
    Scott Defender of the month mod
    Options

    I'm not sure of where you bought your subscription from, but I think Bitdefender does try to make it clear on the main BD website. Maybe I've been using it so long and understand how they show or display things, so I see it compared to someone new to the product.


    Remember, if you are unhappy and don't want to upgrade, they offer a 30-day refund.


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Ulfar
    Options

    Sorry but this is very misleading and scummy.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    If you need additional help, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Alternativaely, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin
    edited April 2023
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    Premium Security & Bitdefender Endpoint Security Tools user