Paid for 3 devices but cannot register my mobiles

Hi I subscribed for a bitdefender Internet security for 3 devices. One on my computer and the other on my android phone. The on on my computer works perfectly. I tried to share the link to my phone to add it to my list of protected devices. When I download the bit defender mobile security, it says I have to take an additional subscription of 9.99/year. I do not understand why that is as I paid for 3 protected devices. Can someone help please?

If this protection is only for laptops, the sales jargon, I feel is misleading and I certainly would not have bought it (I only have 1 laptop!)

Please also advise if the payment is on auto renew as I wish to cancel that option

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Scott

Hi @GHorwood

Unfortunately, Bitdefender Internet Security will not run on Android, only Windows, thus the prompt to "upgrade."

I would get ahold of Support, located at the bottom of the link page, and see if they can switch you, upgrade you to Total Security which has the ability to run on Android.

They also offer a 30-day money-back guarantee in case that's needed.

https://www.bitdefender.com/consumer/support/

Kind regards,

Scott

Edit: the ability to disable auto renewal can be found here. Some prefer to use Method 1.

https://www.bitdefender.com/consumer/support/answer/29081/

jonc61

I had the same problem ,works fine on windows but installed on my android tablet and asking for a £9.99 year subscription not be renewing again very very misleading

Gjoksi

@GHorwood @jonc61

Hello.

Here's a full list of Bitdefender home products and subscriptions:

-- Bitdefender ULTIMATE SECURITY --

Included: Unlimited VPN Traffic, Password Manager

Full Identity Theft Protection (available for USA only), Credit Monitoring (available for USA only), $1 Million Identity Theft Insurance (available for USA only)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year

-- Bitdefender PREMIUM SECURITY --

Included: Unlimited VPN Traffic, Password Manager

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year

-- Bitdefender FAMILY PACK --

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 15 / Household