Why does BD block access to a bank's URL but allows access to it through VPN?

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Hello.

As i don't use their VPN product, for the VPN part of the question, you should wait a response from the true VPN expert @Alexandru_BD.

For the BD blocking access to a website part of the question:

You can click “I understand the risks, take me there anyway” at the bottom of the warning that appears on the blocked website
You can report the URL as false positive, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29358/

You can add the legitimate website to the Exceptions list, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1519/

You can also contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

Regards.

ivanf

Thanks for the prompt reply. When I attempted to access the bank's login site, BD blocked it, showing a completely different URL than that of the bank. As I said in the question, going through the VPN allowed me access. I just tried the same web site again without VPN, and had no problem accessing the site. Strange!

Thanks again.

Flexx

https://community.bitdefender.com/en/discussion/comment/314031#Comment_314031

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Regards

ivanf

Thank you, I shall do that.