Why does BD block access to a bank's URL but allows access to it through VPN?

ivanf

Gjoksi

Hello.

As i don't use their VPN product, for the VPN part of the question, you should wait a response from the true VPN expert @Alexandru_BD.

For the BD blocking access to a website part of the question:

• You can click “I understand the risks, take me there anyway” at the bottom of the warning that appears on the blocked website
• You can report the URL as false positive, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29358/

• You can add the legitimate website to the Exceptions list, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1519/

You can also contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

Regards.

ivanf

Thanks for the prompt reply. When I attempted to access the bank's login site, BD blocked it, showing a completely different URL than that of the bank. As I said in the question, going through the VPN allowed me access. I just tried the same web site again without VPN, and had no problem accessing the site. Strange!

Thanks again.

Flexx

https://community.bitdefender.com/en/discussion/comment/314031#Comment_314031

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Regards

ivanf

Thank you, I shall do that.