General Topics
General Topics
Mixing the Bitdefender company with Iran's politics and sanctions and financial loss to people
Hello, it has been several months since the Bitdefender company suddenly blocked the accounts of the Iranian people without any prior notice and without any financial return and did not make any explanation or official announcement to apologize to the people of Iran. I was a regular customer of this company for seven years and I am sorry as a customer.
Comments
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Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account and your payments/purchases.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.
Regards.
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After five months, my support ticket is still unanswered and no follow-up has been done
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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Get in touch with chat support and provide them with your ticket ID for immediate update.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I did this before, saying that they do not provide any support or service to Iran, and my ticket is still unanswered
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Razvan Popescu : Rasoul, I have located the case, regarding the restriction of Bitdefender in Iran. As it was written to you by one of my colleagues at the time, due to the export restrictions, we have to comply to them and we provide further assistance. We do apologize for that matter, but we simply cannot assist any further at this point.
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Hello again.
Maybe @Alexandru_BD and @Mike_BD have something to add here, as a response to your situation.
Since you already got a reply from the Bitdefender Consumer Support, i think your best bet is to wait a resposne from Alex and Mike. Unfortunately, there is nothing else that can be done about your issue.
Kind regards.
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Hello,
Indeed, compliance with the export restriction is extremely important to the company, therefore, as part of the ongoing efforts to comply with export control regulations, it has been decided to stop any business in this territory.
If you have questions or concerns, please contact the Bitdefender Team at ethics@bitdefender.com. Kindly provide your most recent ticket number as well, for reference.
I apologize for any inconvenience this may have caused you.
Thank you for your patience and understanding.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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