VPN

richard chitson

VPN installed on my desk top computer (windows10) keep getting email asking me to activate my VPN why

Flexx

https://community.bitdefender.com/en/discussion/94480/vpn

Kindly check on troubleshooting page of bitdefender vpn (https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/) where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.

If issue persists, 

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

richard chitson

Thank you for answers will check out links😀

Alexandru_BD

https://community.bitdefender.com/en/discussion/94480/vpn

Hello @richard chitson,

You are getting this message because your Premium VPN trial expired on 2022/12/18 and the latest code you have purchased was not yet activated.

The standard version is included by default in your Bitdefender product on Windows, Android, macOS, and iOS. It offers 200 MB daily traffic per device. With the Premium VPN subscription, you get unlimited traffic and the option to connect to any available server. The benefits of the Premium version will get unlocked once you activate the subscription.

I have noticed that you have purchased a bundle order for Internet Security and Premium VPN. You have redeemed your activation code for the antivirus protection, but the activation code for the Premium VPN is still not activated. Check the confirmation email received after the purchase, there you will find this activation code and you can redeem it in Central to activate the Premium VPN subscription as well. Once activated, you will no longer receive these reminders.

Regards