Right click Bitdefender > Scan with Bitdefender > nothing happens

bitd_t_l

Hi,

I don't understand why when I right click a file in Windows Explorer and select the Scan with Bitdefender option in the right click context menu, nothing happens.

With Avast (what I was using before), and I believe even with Windows Defender, a window would popup and say the file has no threats/etc.

Is Bitdefender doing anything when I right click to scan a single file, because right now it doesn't seem to be doing anything. It looks like I can only do quick or system scans which scans many parts of the computer when I would like to scan individual files.

Maybe I'm misunderstanding, would appreciate if someone can clarify this.

Flexx

https://community.bitdefender.com/en/discussion/94545/right-click-bitdefender-scan-with-bitdefender-nothing-happens

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)

9) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists, 

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

bitd_t_l

Thanks, before I do a full reinstall of Bitdefender, can you please confirm if something is suppose to pop up via the right click context menu? I used the Widigit and that appears to work

Flexx

https://community.bitdefender.com/en/discussion/comment/319442#Comment_319442

When doing a contextual scan, a customized sanning window opens that shows the scanning progress.

Regards

bitd_t_l

Bitdefender is working properly on my desktop, but not my laptop. I have followed all your instructions to the best of my ability.

I can't delete Readyboot folder in prefetch, and there is also 1 key I was not able to delete in safe mode.

bitd_t_l

I generated logs and will send them via email

bitd_t_l

After following the instructions, it only works off the desktop folder

Flexx

ReadyBoot folder in prefetch folder will not get deleted. Apart from this since you have now generated the logs and sent them to the support team kindly wait for a reply from them.

Regards