VPN Error code 9 after Win Update Jan 2023

Big G

I have 2 PC with Win10 & Win7. The recent Win update causes VPN to have Error Code 9 on both PC. I tested Win7 by opening VPN before update, then after the Win Update it had Code 9. The Win Update on Win10 is KB5022282. The error is result of update. Any others have this problem?

Flexx

https://community.bitdefender.com/en/discussion/94761/vpn-error-code-9-after-win-update-jan-2023

Kindly check on troubleshooting page of bitdefender vpn (https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/) where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.

If issue persists, 

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @Big G,

Thank you for sharing your findings with us.

May I kindly ask you to raise a ticket for our engineers, so they can perform a remote session on the affected windows devices? We would like to find out more about this behaviour and troubleshoot the issue asap.

Please use the contact form at the link below to submit your request and send me a private message with the ticket number, so I can ask our technical leads to prioritize the case:

https://www.bitdefender.com/consumer/support/help/

I have already given the heads up to our Support and VPN teams and they are waiting for your message, in order to schedule the remote intervention.

Regards

Big G

Hi guys

Today I looked at my device with Win10. Uninstall & reinstall of BD VPN changed Error Code to 182 (TunnelConnect). Then I tried the Sign-In again procedure and it worked. I will look at the old PC with Win7 tomorrow.

Cheers

Alexandru_BD

Hi @Big G,

Thanks for following up on this. Let us know if you require further assistance.

Cheers

Davidakime

@Alexandru_BD

I have just done the latest windows 11 update and VPN will not connect, even if using my own personal hotspot

Looks like a problem with windows update. I have tried all the fixes suggested and nothing so hopefully there will be an update to vpn

Alexandru_BD

Hello @Davidakime,

It appears that there is an ongoing investigation concerning VPN Error code 9 and our Support Center was also updated to display this information:

Thank you for your patience.