The automatical renewal hit me and BitDefender is trying to give a 'partial refund.'
The email that was sent said " On 2023-01-21, we will charge your account 159.99 USD via our payments" for renewal of bitdefender
On January 20th, at around 3 am I get, Your Bitdefender Premium Security subscription associated with (removed my email here) has been extended with 12 MONTHS, for 159.99 USD and it will expire on January 21, 2024.
1 Jan 20, 2023 17:07 Auto renewal disabled
2 Jan 20, 2023 10:24 Product was renewed automatically
View order 3 Jan 20, 2023 10:24 Product is pending automatic renewal by 2Checkout
This was clearly before the renewal date of 01-21-2023 that I was SUPPOSED to be charged.
A ticket was issued by 2checkout on January 20th's behalf requesting a refund, as well as I opened an addional one myself on January 21st.
I'm met with a reply that states:
As a valued customer, we'd really love to keep you on board, so what do you think about a 1-year extension to the value of your product at no extra charge. This would mean that you will have a total of 2 years of Bitdefender protection, valid until January 2025. Your protection would continuously be kept up to date, getting the latest product updates and virus signatures, alongside free support 24/7.
In addition, a partial refund of 39.99 USD will be issued back into your account.
OR
Alternatively, we can issue a 80.00 USD partial refund, which would mean that you will benefit from the promotional price of 79.99 USD, which would give you 1 year of protection.
Before making your decision, I think you might be interested in knowing that the latest tests and reviews reconfirm Bitdefender as the number 1 security software available. Your private information, your credit card details, or family pictures deserve protection by nothing less.
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This is unnaceptable, I've requested a full refund as it's not a product currently used or installed on any of my current devices. The product hasn't been used/touched/installed since before the renewal
