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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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The “Add this number on WhatsApp” scam is back – Here’s how it works
A new wave of scams is hitting WhatsApp, and it’s surprisingly simple: someone tells you to “add this number” on WhatsApp. That’s it. No shady links, no infected files - just a phone number and a request. But what seems like harmless curiosity can easily lead to your personal data being stolen, your account hijacked, or…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Suspicious connection blocked notification for msedge.exe to blogs.plitch.com.
Sometimes when I launch game on steam, (in my case oblivion remaster) I get notification on bitdefendeer that "Suspicious connection blocked" "msedge.exe attempted to establish a connection relying on an expired certificate to blogs.plitch.com." Is that false positive or something malicious?
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Disabled "Advanced Threat Defence" - now it's nag time
I disabled "Advanced Threat Defence". Yes I've done a naughty thing. Now I'm getting the red shield with an exclamation mark, I've been told, fair enough! I have my reasons to do this right now. Thanks for letting me know that my computer my end up in the pit of Hades and end up swimming in viruses. Duly noted. Now I want…
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Email fake or real.
Hi, I received the email below and it looks fake to me but it is using your web domain as is the link in the body of the email, can you let me know if it is fake and how I can identify this in future emails, I have copied the properties of the email below the screenshot. Thanks.
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how come when im scanning something and it asks for password it doesnt work
i know im using right password for computer is there a bit defender password supposed to use instead when scanning something? how do i know what password to use when im scanning something on computer and it asks for password
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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Email protection
I use EMClient for my email. My Gmail and Outlook are both listed as active in Bitdefender Email Protection. Any reason why in EMClient, only the emails in Gmail account are marked as Bitdefender: Safe or Bitdefender: Dangerous but not the ones in Outlook. I checked Outlook web and they are correctly marked there. Thanks.
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Is there a configuration to help reduce network-conflicts with a software package I actively use?
I am using a software package called Alchemcharts which uses a network connection and sends my credentials to a private server. Bitdefender acknowledged this transfer and actively stopped it. Ironically, I was still able to log into the program and server. I am seeing a potential slow-down in the data-transfer, suspecting…
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Passwords
How in the world does SecurePass decide that 2 passwords with 10 characters including upper/lower case, digits, 2 special characters are POOR passwords? Another one with identical parameters is classified as weak. I can use them, but Security Check tells me they are weak or poor,
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Help installing Bitdefender Total security on new PC?
I have a new PC running on Windows 11. I have deleted the old one from my listed devices (I also have Bitdefender running on my mobile phone and iPad) but now can't install it on the new machine. I get this error message "Some files could not be created. Please close all applications, reboot Windows, and restart this…
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How can I get BD to process the existing "spammy" emails in my inbox (Windows11)
Hi, sorry if this is not the right place to post this, but it was the only place that seemed to have a "New Post" button! I have transferred all my Outlook settings across from my w10 PC to a new W11 PC but it seems to have about 500 too many unread messages in my W11 inbox going back about 2 weeks, is there a way to get…
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Bitdefender detected a threat in Fortnite webcache?
Apparently there was a threat in my Fortnite webcache. Does anyone know how this could even happen?
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Some remote functions greyed out
Hello, When I first had my "Bitdefender Premium Security" I could use remote commands in the Central (Mobile) App. I upgrade my plan to "Bitdefender Ultimate Security" and now I see that the remote functions are greyed out and say "disabled". When I click on one of the commands I get an error that says: "Use a subscription…
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How can I reset this password?
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msedge.exe Suspicious connection blocked
I want to know why so many computers are connecting to this link https://static.edge.microsoftapp.net/default/cloud_config_observers.json and whether Bitdefender Internet Security blocking it indicates any potential danger.
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How to determine source of a web infection attempt
I'm on a Windows 10 desktop. Yesterday, I began receiving notifications about an infected web source. It looks like it's related to a weather app but I haven't installed anything new. Any idea on how to find which app is causing this? BD blocks any attempt to go that site. Feature: Online Threat Prevention We blocked this…
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Im a new user and I noticed way to many changes to my security that concerned me.
I notice that windows update was turned off from auto, that core isolations was turned off, Microsoft defender was turned off. who knows what else at this point. I feel like i should be concerned, should I?
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cant download my subscription
i cant download my subscription, everytime i try and it is loading it is suddenly stops and nothing happens
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How do I stop BD scanning USB-drives at every startup of my computer
I have 23 USB-disks connected to my computer and I need them all for my work. I just switched to BitDefender from another AV-solution and I get annoyed on BD who scanning all my USB-drives at every startup of my computer! How do I stop this scanning of disks that have not been changed since my last session on the computer,…
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Apple iCloud constantly triggering BitDefender notifications for Infected item detected
I constantly get notifications from BitDefender that it has detected a virus in C:\Users\binkb\AppData\Local\packages\AppleInc.iCloud_nzyj5cx40ttqa\LocalCache\Local\Apple Inc\iCloudDriveAppData\Staging\CC98DD83-169D-4B3A-80F2-238B018FE9AE.bin is infected with Trojan.Generic.37941788. The threat has been successfully…
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Unable to Access Course Videos After Install
I recently installed Bit Defender on my new computer. prior to installing I was able to watch videos included in a course from Cornell All About Birds. allaboutbirds.org I tried adding it as an exception - but it didn't change anything. I am not super computer literate, so I am unsure about this. I would like to watch the…
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Bitdefender Total Security not asked for
I have installed executable downloaded for Bitdefender Free In spite of that, Total Security was installed as trial versione for 30 days How can it be possible and how I can switch to Bitdefender Free? Will it turn to free version after 30 days ? Or, worst case, I need to reinstall Bitdefender Free ? In the latter case,…
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GravityZone V6.63 - Patch scan for Linux?
Hello, I am using a trial of GravityZone V6.63, and testing out the platform. I can find how to run a "Patch Scan" for Windows/10/11 hosts(clients), but this option is greyed out for Linux (Debian) hosts. Does anyone know if there is a way to scan for patches/package updates on Linux hosts through GZ? I've tried googling,…
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Bitdefender Gravityzone EDR license reallocation
Hi, I'm new to gravityzone. I purchased 50 seats. During testing, I created a company that had 7 endpoints, it used 7 licenses. I have since added a real company with 48 devices. Some of the later devices that were added are showing with a trial license. The test company devices were deleted in gravityzone, then the test…
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How to turn off asking for master password every single time I reopen Chrome
I just migrated from LastPass to Bitdefender password manager but it literally asks for my master password every time I open Chrome. My windows already has a password so I shouldn't have to do this every single time, might as well just use the auto fill if that was the case as I don't want to have to keep tying a password…
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Password Manager: Why do I now have to keep entering in my password with each browsing session?
I have used Bitdefender Total Security and Bitdefender Wallet for several years, managing hundreds of passwords across various browsers (e.g., Chrome, Firefox, Edge, etc.). After turning on my computer, I was able to open a browser and log into my Bitdefender Wallet ONCE to allow access to my passwords for each website. I…
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Updating and deleting old closed emails while adding new emails to new accounts
Sorry but this is a long story. Between 6 and 10 years ago, my son added me to his Bitdefender account. At that time I had a gmail account. Then for a year or two I opened my own, free account with the same email and five or six years ago, I opened [*email removed by @Flexx *] and deleted and closed my gmail account…
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How do I remove an endpoint with out access to the internet or computer
We had an employee recently who dropped their computer. It was damaged so severely that we couldn't start it. We need to remove Bitdefender from her old computer so we can install it on the new one, but we are unsure of how to proceed. I have gone to GravityZone and have chosen to uninstall agent, but from what I have read…
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.