Carbonite: Is Gen:Variant.Lazy.100712 Malware False Positive Or Not?

umeweall · 2023-02-09T18:26:37+00:00

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Bitdefender keeps putting out the statement:

The file C:\Program Files (x86)\Carbonite\Carbonite Backup\00004811.tmp is infected with Gen:Variant.Lazy.100712. The threat has been successfully blocked, your device is safe.

Carbonite is my backup software and I presume that when it is backing up files that it creates the 00004811.tmp file. This file is never there when I go look for it, and Bitdefender does not state that it has quarantined the file. The backup completes normally.

I am wondering if this is a FALSE POSITIVE for some reason. This is has just started happening, after running both Bitdefender and Carbonite for ages.

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/95013/carbonite-false-positive-for-gen-variant-lazy-100712-virus

You might not be able to see the file since it may be hidden. You need to enable view hidden files options in windows by following the procedure stated in below link

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Additionally, open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

If you think the sample is detected incorrectly, kindly fill this online forum https://www.bitdefender.com/consumer/support/answer/40673/ .The forum will share the respective file directly with the malware research team and if the file is indeed malicious, detection will be added in maximum of 72 hours.

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/321030#Comment_321030

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

All comments

Flexx

https://community.bitdefender.com/en/discussion/95013/carbonite-false-positive-for-gen-variant-lazy-100712-virus

You might not be able to see the file since it may be hidden. You need to enable view hidden files options in windows by following the procedure stated in below link

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Additionally, open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

Regards

umeweall

There are no hidden files in the folder currently. I will check it tomorrow morning, when it is doing the backups, to see if that file is created.

Thanks for the info.

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue.

You should report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

You could also do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

umeweall

Checked directory while backups were running and did not find the '.tmp' file, as had been mentioned previously in the warnings. In fact, I found NOTHING created in that directory while Carbonite was running.

Flexx

https://community.bitdefender.com/en/discussion/comment/321030#Comment_321030

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards