After Latest Bitdefender Update, Advanced Threat Defense Blocks Many Windows Apps. Any Help?

[Deleted User]

Hi,

After latest Bitdefender update (that one that required restart) - Advanced Protection blocks many windows apps like: notepad, wordpad, word (office 365) or Adobe Acrobat Reader.

Nothing is shown in notification logs, the apps just don't start. After excluding them or temporary switching the advanced protection off - apps work fine.

1. Reinstalling/Uninstalling Bitdefender - no effect
2. Tested without incompatible soft, so no interference here
3. Computer scanned with other antivirus and antimalware soft after uninstalling Bitdefender and it seems to be clean (and there is no any symptoms of infection).
4. Bitdefender version: antivirus plus, 26.0.33.139, engine ver: 7.94128
5. Windows 10 Pro 64bit

Flexx

https://community.bitdefender.com/en/discussion/95182/after-latest-bitdefender-update-advanced-threat-defense-blocks-many-windows-apps-any-help

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Scott

Hi @Carloss

Which version of Windows are you running, 10 Pro 64-bit, 11Home 32-bit?

There have been a couple of issues with Windows 10, so that information can be helpful.

I would still contact support from one of the support channels, so that they can investigate it further.

https://www.bitdefender.com/consumer/support/help/

Chat is the quickest way to get things started. Phone support is not toll-free.

Kind regards,

Scott

[Deleted User]

Issue resolved in latest update.