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Orb Synth X

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Orb SYnth X is a music synthesizer ive just purchased.

It is a packaged executable, and unpacks .vst files to the appropriate folder.


During this process a threat detection is stopping the install and on checking Bitdefender it is flagging as Gen:Variant.Tedy.321545


It is a relatively new file, so i believe this to be a false positive, as ive seen with Bitdefender before - but can you give more information?

I've run it through virustotal.com too and it has come out clean


Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited April 2023
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    Hello.

    Only the malware researchers at Bitdefender Labs can help you with the issue.

    You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here:

    You could also share the VirusTotal link of the file(s) and/or the URL(s) that was(were) detected to the malware researchers.

    Regards.

  • Big Teddy
    Options

    that submission site seems a waste of time.... tried uploading the file and also submitting a drop box just keep getting the same message....


    413 - Request Entity too large

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    You can also share your query & the link where you uploaded the malware sample with bitdefender support team by dropping them an email at bitsy@bitdefender.com and asking them to share the same with malware research team.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Additionally, can you share the virustotal link of the file here.

    Regards

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    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)