cant update, cant uninstall , cant install for mac ventura 13.3.1

Jaster

i cant update, show error 1011. cant uninstall show an unexpected error has occurred. cant install, have to uninstall first. cant open the app anymore

Flexx

https://community.bitdefender.com/en/discussion/95812/cant-update-cant-uninstall-cant-install-for-mac-ventura-13-3-1

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Also check if the information below helps in any way:

https://community.bitdefender.com/en/discussion/comment/324116#Comment_324116

Regards