How do I join a public network with Premium VPN and Web Protection for iOS installed?

bSMy84DC

Since installing these two apps I have not been able to connect with ANY public WiFi where before I had no trouble. This is true whether the apps are turned on or off. I cannot connect in airports, restaurants, and libraries with public WiFi, and even more so when on a plane with its own WiFi (American Airlines). I called Apple support the other day. The tech said I needed to get rid of the two Bitdefender apps completely on my iPhone, and she guided me through this process. This made me very uncomfortable. The following day I was in a restaurant I go to frequently that has WiFi. My friend had no problem connecting to its WiFi even with an active VPN, but I still couldn't. Same problems whether with Bitdefender apps or not it seems. I've reinstalled the two apps that got rid of the other day, but I'm not expecting any progress. No problem with my home WiFi. Just public WiFi. I feel like I'm caught between a rock and a hard place. Can anyone suggest another approach than these?

Flexx

https://community.bitdefender.com/en/discussion/95881/how-do-i-join-a-public-network-with-premium-vpn-and-web-protection-for-ios-installed

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello,

Check if Kill-Switch feature is disabled. If not, disable it and see if the issue persists.

Alternatively, the Support teams can help here.

Regards