Virus Warning Pop Ups

JULIANLEYBOURNE

Good morning

The thing that motivated me to use Bit Defender was to remove phishing warnings popping up after someone sent me an infected file/link. After downloading and running the BD Antivirus for Mac it still pops up and the Bit Defender Antivirus didn't remove this threat. In fact the phishing messages just popped up again as I write this message warning me to take action and which looks like a Mac system message which it is not

THE MESSAGE PROMPTS THE USER TO A WEB SITE WHICH CLEARLY HAS LESS THAN BENEVOLENT INTENTIONS!!

How can I get rid of these worrying messages please?

Thank you for your considered answers

Flexx

https://community.bitdefender.com/en/discussion/96121/virus-warning-pop-ups

Reset your browser:

Apple Safari: https://support.intego.com/hc/en-us/articles/115003863692-How-To-Reset-Your-Safari-Web-Browser

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Install adblocker like ublock origin, adguard & privacy blocker like ghostery, privacy badger as an extension in your browser in order to get rid of ads.

If issue persists,

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards