Bitdefender Agent will not uninstall

Simpson8 · 2023-06-08T14:12:50+00:00

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I have successfully un-installed Bitdefender total security from my Windows 11 laptop, but it has left an entry "Bitdefender Agent" in the list of installed programs. But when I try to un-install it an error box pops up that says "Windows cannot find C:\Program Files\Bitdefender Agent\26.0.1.244\installer\installer.exe"

I checked, and the folder C:\Program Files\Bitdefender Agent does actually exist and contains numerous files, but the folder name beneath it is 26.0.1.246 (not 244 that the error message mentioned).

I'm assuming that a Bitdefender update must have screwed up and left the wrong version number in the installed programs list.

So I guess somehow I have got to remove the orphan 26.0.1.244 entry in the list of installed programs, AND manually remove the entire C:\Program Files\Bitdefender Agent folder tree.

How can I clear this mess up?

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Comments

Flexx

https://community.bitdefender.com/en/discussion/96147/bitdefender-agent-will-not-uninstall

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

Regards

Simpson8

Strangely, after a regular restart, the entry in the list of intalled programs had changed to 246 which now matched the folder name in Program Files. So I tried uninstall again and this time it worked without the error message.

The uninstall deleted most of the files under "Program Files\Bitdefender Agent", but it still left the "Program Files\Bitdefender Agent" folder and a few files within it. So I deleted the folder manually for an Admin account.

That seems to have done the trick.