Mobile Security Web Protection turns off on iPhone 14 Pro Max but not iPhone 12 Pro Max

SCP

I have two iPhones. As stated, the Web Protection continually turns off on the 14 Pro Max but not the 12 Pro Max. All settings are the same, ios version is the same. I see lots of suggestions for Android but NOT for the iPhone. I can't keep checking to see if the web porotection is funtioning continually. Suggestions please?

Flexx

https://community.bitdefender.com/en/discussion/96286/mobile-security-web-protection-turns-off-on-iphone-14-pro-max-but-not-iphone-12-pro-max

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hi @SCP,

Are you using the VPN on that device, by any chance? This will disable Web Protection, as they are not designed to work at the same time. Since the settings are the same (and assuming they are correct) and iOS version is identical on both devices, I can't really think of anything else that might disable it. Perhaps the Support engineers can further advise on this one.

Regards