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VPN will not connect.
When I press the blue button it turns to green and rotates and then turns back to blue.
Answers
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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hasonló problémám van. A BD-VPN nem nyitható meg, az üzenet licencproblémákra utal, az üzenet állítólag sok gépre telepítve van. Csak egy PC-m van, nincs laptopom ... Sem az ingyenes, sem a fizetős verzió nem nyitható meg. Újratelepítettem a win 10 64 HOME szoftvert és a BD-t, de nem volt eredmény. Még mindig van 8 hónapom a VPN előfizetésemből, alig várom, hogy lejárjon, mert nem tudom használni, annak ellenére, hogy 1 évig fizettem.
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Kindly check on troubleshooting page of bitdefender vpn where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.
https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/
If issue persists,
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0
