Issue with Bitdefender on macOS Ventura - Need Assistance

RubyGrace

I'm facing is that since updating to macOS Ventura, I've noticed some compatibility issues with Bitdefender. It seems to be causing occasional system slowdowns and even some apps to crash unexpectedly. I've been a satisfied Bitdefender user for a while, so this issue is quite concerning.

Flexx

https://community.bitdefender.com/en/discussion/96998/issue-with-bitdefender-on-macos-ventura-need-assistance

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.

If you choose email, you will get a ticket number on your registered email.

Generate below stated logs and attach it to the ticket number that you received on your registered email.

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to the same email within next 24-48 hours excluding weekends.

Regards